Monthly Archives: March 2015

Service 2.0 By Collaborative Economy And Next 15 Years

This week I had a keynote at the NZZ x-Days in Interlaken about new service models for large enterprises using and empower the collaborative economy. The collaborative and sharing economy is not stoppable. Entrepreneur magazine posted an article this week that Airbnb and Uber is just the beginning. Globally, the collaborative¬†economy‚Äôs size was approximately $15 […]

Read More

TOP 5 reasons Customer Helping Customer is the future of Customer Service!

More and more companies are turning to collaborative consumption practices to boost their customer support. Call it crowd sourcing, or crowd service; companies are increasingly recognizing that their own customers or brand advocates can be some of their most enthusiastic and efficient means of support for other customers.

Read More