Customer Service Category
More and more companies are turning to collaborative consumption practices to boost their customer support. Call it crowd sourcing, or crowd service; companies are increasingly recognizing that their own customers or brand advocates can be some of their most enthusiastic and efficient means of support for other customers.
The “techie next door” will help customers out Last September, Vodafone Germany, Germany’s second largest network operator, inspired by the sharing economy, launched a new service with online platform Mila.com, in which customers could turn to other customers to get tech support. As tech has grown more complex, Vodafone Service Friends lets customers go online […]
Germany, the country that brought us intricate trash-sorting and car-sharing programs featuring slick BMWs, has a new innovation: peer-to-peer tech support. The program, launched this autumn by mobile phone provider Vodafone, basically aims to give less savvy users access to cost-effective tech help delivered right to their doors in the form of other users.