Uncategorized Category

Why Brands Crowdsourcing Customer Service With Friendly Neighbors

For several years now, the practice of allowing customers help one another on online company forums has been routine at some of the world’s largest companies such as Apple, Samsung, and Sony. The trend now is to take this practice to the physical world. As more companies look to meet the heightened expectations of consumers, […]

Read More

Service 2.0 By Collaborative Economy And Next 15 Years

This week I had a keynote at the NZZ x-Days in Interlaken about new service models for large enterprises using and empower the collaborative economy. The collaborative and sharing economy is not stoppable. Entrepreneur magazine posted an article this week that Airbnb and Uber is just the beginning. Globally, the collaborative economy’s size was approximately $15 […]

Read More

Is crowdsourcing the future of tech customer support?

The “techie next door” will help customers out Last September, Vodafone Germany, Germany’s second largest network operator, inspired by the sharing economy, launched a new service with online platform Mila.com, in which customers could turn to other customers to get tech support. As tech has grown more complex, Vodafone Service Friends lets customers go online […]

Read More

A German Cell Phone Company Is Outsourcing Tech Support To Crowd

Germany, the country that brought us intricate trash-sorting and car-sharing programs featuring slick BMWs, has a new innovation: peer-to-peer tech support. The program, launched this autumn by mobile phone provider Vodafone, basically aims to give less savvy users access to cost-effective tech help delivered right to their doors in the form of other users.

Read More

Proud owner of the Swiss ICT Award 2013

I’m very proud to be the “Newcomer” People Award Winner of the famous Swiss ICT Award! A big thank you to my amazing team and loyal customers and partners! Over 800 people attended the award ceremony of the Swiss ICT Award yesterday in Lucerne at KKL. Several start-ups were awarded and it is obvious that […]

Read More